❓ Help Centre — 10wih FAQ

10wih Frequently Asked
Questions

Welcome to the 10wih FAQ page — your complete guide to everything you need to know about Pakistan's favourite online casino and sports betting platform. From setting up your account and making JazzCash deposits, to understanding wagering requirements and activating self-exclusion, you will find straight answers to real questions right here.

22 Questions Answered
5 Topic Categories
24/7 Live Support
PKR Native Currency
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Real Questions. Real Answers.

Quick Highlights

What You Can Find in This FAQ

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Deposits & Withdrawals

Everything you need to know about depositing via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast — plus withdrawal times and minimum amounts in PKR.

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Cricket Betting & Games

Questions about PSL betting, live cricket odds, slot games, RTP, fairness, and how to access the full game library on mobile from anywhere in Pakistan.

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Bonuses & Promotions

Clear explanations of welcome bonuses, wagering requirements, free spins, and the 10wih loyalty programme — so you always know exactly what you're claiming.

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Account & Registration

Step-by-step guidance on creating your 10wih account, completing KYC verification, resetting your password, and managing your profile settings.

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Safety & Responsible Gaming

Details on the 21+ age requirement, self-exclusion tools, deposit limits, and how 10wih protects Pakistani players with responsible gaming measures.

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24/7 Live Support

Can't find your answer here? 10wih's live chat support team is available around the clock. Most queries are resolved in under 5 minutes via live chat.

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Account & Registration

Creating your account, KYC verification, login issues, and account management

Registering at 10wih is quick and straightforward. Visit the 10wih Login page and click on the registration option. You will need to provide a valid Pakistani mobile number, set a secure password, and confirm that you are 21 years of age or older. Once your account is created, you can complete identity verification to unlock full deposit and withdrawal access. The whole process typically takes under five minutes.

10wih requires standard identity verification to ensure account security and comply with age verification requirements. Pakistani players are asked to submit a clear copy of their National Identity Card (CNIC). In some cases, a selfie holding your CNIC may also be requested. Documents are reviewed by the 10wih team within 24 hours. Verified accounts enjoy higher withdrawal limits and faster processing times.

If you have forgotten your 10wih login password, go to the 10wih Login page and click "Forgot Password." Enter the mobile number registered to your account and follow the OTP verification steps. You will be prompted to set a new password. If you are still unable to access your account after following these steps, contact 10wih's 24/7 live chat support for direct account assistance.

No. 10wih's terms strictly permit only one account per player. Creating multiple accounts — whether to claim multiple welcome bonuses or for any other reason — is a violation of 10wih's Terms & Conditions. If duplicate accounts are detected, they will be closed and any associated bonuses forfeited. If you believe a duplicate was created by mistake, contact live chat support immediately to have it resolved.

To permanently close your 10wih account, contact customer support via live chat or email at [email protected]. Before your account is closed, any remaining balance must be withdrawn in accordance with our standard withdrawal process. If the reason for closure is a gambling concern, please consider using the self-exclusion tool on our Responsible Gaming page instead, which is designed specifically for this purpose.
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Deposits & Withdrawals

JazzCash, EasyPaisa, bank transfers, processing times, fees, and PKR limits

The minimum deposit at 10wih varies by payment method. For JazzCash and EasyPaisa, the minimum is Rs. 500. For HBL, UBL, and Meezan Bank direct transfers, the minimum is Rs. 1,000. USDT TRC20 deposits have a crypto-equivalent minimum. All amounts are processed in Pakistani Rupees (PKR) where applicable. There is no maximum deposit limit, though very large deposits may trigger a standard identity check.

JazzCash deposits at 10wih are processed in real time — your account balance is typically updated within 1 to 3 minutes of a successful transaction. If your deposit has not appeared after 10 minutes, take a screenshot of your JazzCash transaction confirmation and contact 10wih live chat support. Our team can manually verify and credit deposits during any technical delay.

EasyPaisa withdrawals from 10wih are processed within 1 to 6 hours for verified accounts. During peak periods or public holidays, processing may extend up to 24 hours. Bank transfers to HBL, UBL, or Meezan Bank typically clear within 1 business day. USDT TRC20 withdrawals are processed within 30 minutes to 2 hours. Withdrawals are sent only to a payment method registered in your name to prevent fraud.

10wih does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — such as JazzCash, EasyPaisa, or your bank — may apply their own transaction charges. USDT TRC20 withdrawals are subject to the standard TRC20 network gas fee, which 10wih passes on at cost. We recommend checking with your payment provider for their current fee structure before initiating a transaction.

Yes. 10wih supports both Raast (Pakistan's instant payment infrastructure) and SadaPay as deposit methods. Raast transfers are processed near-instantly between supported banks. SadaPay deposits work similarly to a standard bank transfer. Both methods are commission-free from 10wih's side. To use Raast, simply enter the 10wih Raast ID provided in the deposit section of your account dashboard.
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Games & Gameplay

Slots, live casino, cricket betting, PSL, RTP, mobile play, and game fairness

Yes — PSL (Pakistan Super League) cricket is one of the most popular betting markets on 10wih. You can bet on match winners, top run-scorers, wicket-takers, over/under totals, and live in-play markets during PSL fixtures. Odds are updated in real time. 10wih also covers international test matches, T20Is, ODIs, and domestic Pakistani cricket tournaments throughout the year. Visit the Cricket page for current markets.

RTP varies by individual slot title, but the majority of slot games on 10wih carry an RTP of 94% to 97%. The RTP percentage for each game is listed in the game's information section before you start playing. A higher RTP means the game returns more to players over time on average. To explore our slot library, visit the Slot page. RTP is a long-term statistical average and does not guarantee results in individual sessions.

All games on 10wih use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous outcomes. The RNG systems used by 10wih's game providers are regularly audited by independent testing agencies. Live casino games use real dealers and physical equipment streamed in real time, adding a further layer of transparency. 10wih is committed to provably fair gaming.

Absolutely. 10wih is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — the entire platform, including slots, live casino tables, and cricket betting, runs smoothly through your mobile browser. The interface automatically adjusts to your screen size for a comfortable playing experience whether you are in Karachi, Lahore, Islamabad, or anywhere else in Pakistan with a stable internet connection.

10wih's live casino section offers a wide selection of real-dealer games streamed in high definition. Popular options include Live Baccarat, Live Blackjack, Live Roulette, Live Sic Bo, and dedicated game show titles. The MG Live section features premium Microgaming live tables. Tables are available around the clock to suit Pakistani time zones, with PKR betting limits starting at accessible levels for all types of players.
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Bonuses & Promotions

Welcome bonus, wagering requirements, free spins, loyalty rewards, and promo terms

10wih offers a generous welcome bonus package to new players upon their first deposit. The specific bonus percentage and maximum amount in PKR are displayed on the promotions section of the platform at the time of registration. Welcome bonuses at 10wih typically include a deposit match component and may include free spins on selected slot titles. Log in after registering to view the current offer applicable to your account.

A wagering requirement (also called a playthrough requirement) means you need to bet the bonus amount a certain number of times before you can withdraw winnings derived from it. For example, a 20x wagering requirement on a Rs. 1,000 bonus means you need to place Rs. 20,000 in total bets before withdrawal is permitted. 10wih displays the specific wagering requirement for every active bonus clearly in the bonus terms — always check before claiming.

Free spins awarded as part of a 10wih promotional offer typically have wagering requirements attached to any winnings generated from those spins. The standard requirement varies by promotion and is always listed in the bonus terms. Free spins credited as a "no-wagering" promotion — when explicitly stated — can have their winnings withdrawn directly. Read each promotion's specific terms carefully before activating to understand exactly what applies.

Yes, 10wih rewards regular players through a tiered loyalty programme. As you play, you accumulate loyalty points which contribute toward your tier level. Higher tiers unlock benefits such as improved withdrawal limits, dedicated account management, exclusive reload bonuses, cashback on losses, and priority customer support. Pakistani players in cities like Lahore, Karachi, and Faisalabad who play consistently are among the quickest to reach higher VIP tiers.

If you choose to withdraw before completing the wagering requirement on an active bonus, 10wih will cancel the bonus and any bonus-derived winnings before processing your withdrawal. Your original deposit amount (the cash portion of your balance, excluding bonus funds) remains withdrawable at any time. If you wish to remove a bonus from your account entirely before wagering, contact 10wih live chat support — they can assist with bonus removal where applicable.
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Safety & Responsible Gaming

21+ age requirement, self-exclusion, deposit limits, player protection, and support

The minimum age to register and play at 10wih is 21 years. This is a strict requirement that applies to all players without exception. During registration, every player must confirm they are 21 or older. 10wih reserves the right to request a copy of your Pakistani CNIC at any stage to verify age. Any account found to belong to an underage player will be immediately closed. We take underage gambling prevention very seriously.

To activate self-exclusion on 10wih, log in to your account and navigate to Account Settings > Responsible Gaming. Select "Self-Exclusion" and choose your preferred exclusion duration — options include 6 months, 1 year, 3 years, or permanent. Exclusions take effect immediately. All promotional communications are suppressed at once. For permanent exclusion, contact our support team via live chat or email at [email protected]. For additional support, visit our Responsible Gaming page.

Yes. 10wih allows players to set daily, weekly, or monthly PKR deposit limits directly from their account settings. Once a limit is set, it applies immediately — you will not be able to deposit more than your chosen amount within the selected period. Reducing a limit takes effect straight away. Increasing a limit requires a 48-hour cooling-off period before it applies, giving you time to reconsider. All limit tools are free and accessible to every 10wih player.

Yes. 10wih uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your CNIC documents, payment details, and account information are stored securely and are never shared with third parties for marketing purposes without your consent. Financial transactions via JazzCash, EasyPaisa, HBL, and UBL are processed through their respective encrypted payment gateways. For full details, read our Privacy Policy.

If you suspect unauthorised access to your 10wih account, change your password immediately via the 10wih Login page using the "Forgot Password" option. Then contact 10wih's 24/7 live chat support team straight away to flag the issue. Our security team will review your account activity log and, if suspicious activity is confirmed, freeze the account while the matter is investigated. Use a unique, strong password and avoid sharing account credentials with anyone.

10wih provides a comprehensive set of responsible gaming tools including deposit limits, loss limits, session time limits, reality-check reminders, cool-off periods, and self-exclusion. Our Responsible Gaming page contains detailed guidance on recognising problem gambling, a self-assessment questionnaire, and information about seeking professional help. 10wih's 24/7 live chat support team is trained to handle responsible gaming conversations with care and full confidentiality.
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Still Have a Question for 10wih?

If your question isn't covered above, our support team is available 24 hours a day, 7 days a week via live chat on the platform. Most queries are answered in under 5 minutes — no waiting around. You can also email us directly at [email protected] and expect a reply within 2 hours.

Login to 10wih Responsible Gaming

🔞 21+ only. Gambling can be addictive. Please play responsibly and only bet what you can afford to lose.