At 10wih, we believe gaming should always be fun — something you enjoy in your spare time, not something that causes stress or financial harm. Our responsible gaming programme gives every Pakistani player the tools, resources, and support they need to stay in control and play safely.
Protected. Responsible. Safe.
Gambling — whether it's placing a PSL match bet, spinning a slot, or sitting at a live dealer table — is entertainment. Just like going to a cinema in Karachi or having dinner in Lahore, it is meant to be a leisure activity that fits comfortably within your budget and time.
The problem starts when gambling stops being fun and starts feeling like a need. 10wih takes this seriously. We have built a comprehensive responsible gaming framework into the platform because we genuinely care about the wellbeing of our Pakistani players — not just their activity on the platform.
Every responsible gaming tool on 10wih is free to use, easy to access from your account settings, and takes effect immediately. There are no waiting periods to apply a deposit limit, and self-exclusion requests are processed promptly by our support team.
✅ 10wih's responsible gaming tools are built for Pakistani players — they work with PKR deposit limits, JazzCash/EasyPaisa spending controls, and local time zone session reminders.
Set your own limits before you start playing
Session clocks and reality-check reminders
Daily, weekly, and monthly PKR deposit caps
Temporary or permanent account exclusions
All of these tools are available directly from your 10wih account settings at any time — free of charge and effective immediately.
Set a maximum amount in Pakistani Rupees that you are allowed to deposit within a daily, weekly, or monthly period. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered immediately; increases take 48 hours to apply — giving you a cooling-off window.
Define the maximum amount in PKR you are willing to lose within a set period. When your net losses reach this threshold during the period, further wagering is paused until the limit period renews. This tool helps Pakistani players stay within a budget they are genuinely comfortable with.
Set a maximum session duration. When your active gaming session reaches this limit, 10wih will display a reminder and prompt you to take a break. You can configure reality-check pop-ups at intervals of 30, 60, or 90 minutes to keep you aware of how long you've been playing.
Need a short break from 10wih? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this period, your account access will be suspended — you won't be able to log in, deposit, or place bets. This is a lighter option than full self-exclusion, ideal when you feel you need a short reset.
Self-exclusion is a stronger, longer-term measure. You can request exclusion for periods of 6 months, 1 year, 3 years, or permanently. During exclusion, your 10wih account is locked. Marketing communications are suppressed immediately. Reactivation after a temporary exclusion requires a mandatory waiting period and review by our team.
10wih provides a full activity history in your account dashboard — showing all bets placed, amounts wagered, wins, losses, and net balance movement by day, week, or month. Reviewing your actual numbers regularly is one of the most effective responsible gaming habits a player can build.
Visit 10wih Login and sign in using your registered Pakistani mobile number and password. All responsible gaming tools are accessible from your account settings panel once logged in.
Inside your account dashboard, locate the "Responsible Gaming" section. This is where all limit tools, cool-off options, and self-exclusion requests are grouped together in one place for easy access.
Choose the tool you want to activate — deposit limit, loss limit, session timer, cool-off, or self-exclusion. Enter the amount or duration you want to set. Confirm your selection. Restrictions take effect immediately.
If you are struggling to apply a limit or want to discuss self-exclusion, contact 10wih's 24/7 live chat support team. For serious problem gambling concerns, our team can escalate your case and connect you with appropriate support resources.
| Tool | Duration Options | Effective |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly PKR cap | Immediately |
| Loss Limit | Daily / Weekly / Monthly net loss cap | Immediately |
| Session Limit | Per-session time cap (30 min – 8 hrs) | Immediately |
| Reality Check | Pop-up every 30, 60, or 90 minutes | Immediately |
| Cool-Off | 24 hours / 7 days / 30 days | Immediately |
| Self-Exclusion | 6 months / 1 year / 3 years / Permanent | Immediately |
| Limit Increase | Any upward adjustment to existing limit | 48-hr delay |
💡 Reducing any limit — deposit, loss, or session — is always immediate. Only increases are subject to a 48-hour cooling-off period, by design, to protect you from impulsive decisions.
Problem gambling can affect anyone — from casual players in Islamabad to regular punters in Lahore. The key is recognising the warning signs early, before gambling begins to harm your finances, relationships, or mental health.
Spending more money on gambling than you planned or can afford — consistently going over your self-set PKR budget
Chasing losses — placing larger bets to try to recover money you've already lost
Gambling with money intended for essential expenses like rent, groceries, bills, or family needs
Feeling anxious, irritable, or restless when unable to gamble, or when attempting to reduce gambling
Lying to family members, friends, or colleagues about how much time or money you spend on gambling
Borrowing money, taking loans, or selling possessions to fund gambling activity
Using gambling as a way to escape problems, relieve stress, or cope with feelings of depression or anxiety
Repeated unsuccessful attempts to cut down, control, or stop gambling
🚨 If three or more of the above apply to you, please contact 10wih support via live chat immediately and discuss activating self-exclusion. You do not need to be at crisis point to ask for help.
Take a moment to honestly consider the following questions. There are no right or wrong answers — this is purely for your own reflection and awareness.
💬 If any of your answers concern you, we encourage you to speak with our support team via live chat. All conversations are confidential and handled with care.
10wih operates a strict minimum age policy of 21 years. This is non-negotiable and applies to every player regardless of location, device, or payment method used. No exceptions are made.
During registration, all players are required to declare that they are 21 years of age or older. 10wih reserves the right to request age verification documentation — including a copy of your Pakistani CNIC — at any time before or during account activity.
Any account found to belong to a player under the age of 21 will be immediately and permanently closed. All deposits held in such accounts will be processed in accordance with our Terms & Conditions.
If you are a parent or guardian in Pakistan and are concerned that an underage person in your household may be accessing the 10wih platform, please contact our support team immediately via live chat. We will investigate promptly. You can also use device-level parental control tools to restrict access to gambling websites.
If you or someone you know needs help with problem gambling, the following support options are available. Seeking help is a sign of strength, not weakness.
Our 24/7 in-platform live chat team is trained to handle responsible gaming conversations with care and confidentiality. This is the fastest way to activate self-exclusion or discuss your concerns.
For written responsible gaming requests — including formal self-exclusion applications, limit requests, or account closures — you can reach 10wih at [email protected]. Response time within 2 hours.
If gambling is seriously affecting your mental health, finances, or family relationships in Pakistan, speaking with a qualified counsellor or mental health professional is strongly recommended. Your GP or a local mental health clinic is a good starting point.
Gamblers Anonymous is an international peer-support fellowship for people who identify as having a gambling problem. Their 12-step programme and group meetings have helped millions of people worldwide regain control of their lives.
10wih's responsible gaming framework is built around internationally recognised player protection principles, including those promoted by leading gaming industry bodies worldwide. These principles include: transparency about the odds and mechanics of games, the provision of player self-exclusion tools, age verification enforcement, staff training for problem gambling identification, and the promotion of informed, safe play.
While 10wih is specifically built for Pakistani players, we align our responsible gaming practices with global standards to ensure that every player — whether based in Karachi, Lahore, Faisalabad, or Islamabad — receives the same level of protection and care. Responsible gaming is not a checkbox for us; it is a core part of how 10wih operates every single day.
Set your limits before your first bet. Use the tools available to you. Play within your means. 10wih is here to provide entertainment — and to make sure it stays that way. 21+ only. PKR-native. Pakistan-first.
🔞 21+ only. Gambling can be addictive. Please play responsibly and only bet what you can afford to lose.